Refund policy

Return

If you are not satisfied with the product; You can return the product or request an exchange within 15 days of receipt.

In order for the product to be exchanged, you must notify us of your complaint via e-mail and request  return approval. Unfortunately, requests without return confirmation cannot be processed. In order for the return process to begin, after receiving approval, you must send the product to us with the invoice, covering the return shipping fee.

If the invoice was issued on behalf of the company at the time of purchase, the return invoice issued by the relevant company should be sent along with the product at the time of return. The return invoice must be issued without including the cargo share (in the form of product unit price + VAT). When the return is approved, you will be contacted from your registered e-mail address and your bank account information will be requested for the product price refund. The bank account information to which the refund will be sent must belong to the name on your invoice. If the payment was made by credit card, the refund will be made to your credit card account. Refunds are made within 1-3 business days.

The ability to return a product is generally subject to the following conditions:

Returns must be made with the original box or packaging and invoice. Products that have been worn, used, washed, destroyed and whose original box/packaging have been damaged and have lost their resaleability are not accepted for return. In cases where the above situations are detected, the product will not be returned and the price will not be refunded.